Warranty & Aftercare

A Tesha Jewels piece is created to be treasured beyond the moment it is received.

That is why qualifying Tesha Jewels jewellery is supported by our 5-Year Warranty, together with a dedicated complimentary professional-care programme during the first three years.

Our commercial warranty is provided in addition to your statutory consumer rights.

5-YEAR TESHA JEWELS WARRANTY

Qualifying Tesha Jewels jewellery is covered by our 5-Year Warranty from the date of purchase, subject to the warranty terms below.

The warranty is intended to cover eligible manufacturing and workmanship defects that were not caused by the customer, accidental damage, misuse or normal wear.

If you believe there is a manufacturing issue with your jewellery, please stop wearing the piece and contact our Client Services team.

We may need to inspect the jewellery before confirming whether an issue is covered by the warranty.

WHAT MAY BE COVERED?

Subject to inspection and our full warranty terms, eligible manufacturing or workmanship issues may include:

• Manufacturing defects
• Eligible setting or construction defects
• Eligible workmanship issues
• Other faults determined by Tesha Jewels to fall within the warranty

Where a valid warranty claim is confirmed, Tesha Jewels will provide an appropriate remedy in accordance with the warranty and applicable consumer law.

WHAT IS NOT NORMALLY COVERED?

Our commercial warranty does not normally cover issues resulting from:

• Normal wear and tear
• Accidental damage
• Impact, crushing or excessive pressure
• Scratches or changes to surface finish through normal use
• Improper use or storage
• Loss or theft
• Loss caused by circumstances outside an eligible manufacturing defect
• Damage caused by chemicals or inappropriate cleaning
• Alterations, resizing or repairs carried out by an unauthorised third party

Each case may be assessed individually.

Nothing in this warranty limits or replaces your statutory consumer rights.

3 YEARS OF COMPLIMENTARY PROFESSIONAL CARE

For the first 3 years from the date of purchase, eligible Tesha Jewels jewellery may receive up to:

6 Complimentary Professional Care Services

That is approximately one eligible service every six months.

Depending on the jewellery and its condition, an eligible care service may include:

Professional Cleaning

Helping restore the appearance and brilliance of your jewellery.

Jewellery Inspection

Checking relevant settings, components and the general condition of the piece.

Polishing

Professional polishing may be provided where appropriate and suitable for the jewellery.

HOW TO USE YOUR COMPLIMENTARY CARE

Please contact Tesha Jewels Client Services before sending or bringing jewellery to us.

Our team will provide the appropriate instructions.

The complimentary care programme belongs to eligible Tesha Jewels jewellery and is subject to the applicable programme terms.

SENDING YOUR JEWELLERY TO US

If you send your jewellery to Tesha Jewels for routine complimentary cleaning, inspection or polishing, the professional care service itself is complimentary.

However:

Postage, secure shipping and applicable insurance costs to and from Tesha Jewels are the customer’s responsibility.

We strongly recommend following the return/shipping instructions provided by Client Services before sending valuable jewellery.

This routine-care shipping policy is separate from any costs or remedies that Tesha Jewels may legally be responsible for in relation to valid faulty or non-conforming goods.

VISITING TESHA JEWELS

Our private client service will be introduced after launch.

When available, eligible clients may personally bring their jewellery to us:

By Appointment Only

Private appointments will be available for qualifying jewellery / purchases above £500.

If you personally deliver and collect your jewellery at the agreed appointment location, there is no postage cost.

REPAIRS OUTSIDE THE WARRANTY

If your jewellery requires work that is not covered by the Tesha Jewels Warranty or complimentary-care programme, we may be able to offer a chargeable repair service.

Where possible, the jewellery will first be assessed and any applicable cost will be communicated before chargeable work proceeds.

No chargeable repair should be undertaken without customer approval.

THIRD-PARTY REPAIRS & ALTERATIONS

To protect the integrity of your jewellery, we recommend contacting Tesha Jewels before arranging third-party:

• Repairs
• Resizing
• Stone replacement
• Setting work
• Alterations

Unauthorised third-party work that causes or contributes to damage may affect the applicability of our commercial warranty to that issue.

YOUR STATUTORY RIGHTS

The 5-Year Tesha Jewels Warranty is an additional commercial benefit.

It does not replace, restrict or remove any rights you may have under applicable consumer law in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.

NEED ASSISTANCE?

If you have a concern about your jewellery or would like to arrange an eligible professional-care service, please contact our Client Services team.

Please provide your order number and, where relevant, photographs or details of the jewellery and issue.